Frequently Asked Questions (FAQs)
ER Wireless – USA
1. What products does ER Wireless sell?
ER Wireless offers a wide range of mobile and tech accessories, including phone accessories, wireless chargers, earbuds, headphones, smartwatches, power banks, car accessories, portable speakers, and innovative tech gadgets.
2. Where is ER Wireless based?
We are proudly based in the United States and serve customers nationwide.
3. Do you ship within the USA?
Yes, we ship across the United States with reliable and tracked delivery services.
4. How long does shipping take?
Orders are processed within 1–2 business days.
Standard shipping usually takes 3–7 business days, depending on your location.
5. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment in real time.
6. What payment methods do you accept?
We accept major payment options, including:
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Credit & Debit Cards
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PayPal
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Apple Pay
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Google Pay
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Shopify Secure Payments
All transactions are encrypted and secure.
7. What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused, in original condition, and in its original packaging. Please contact our support team before initiating a return.
8. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, contact us immediately with your order number and clear photos. We will resolve the issue as quickly as possible.
9. Are your products compatible with all devices?
Most of our products are designed to be widely compatible. Compatibility details are listed on each product page. If you’re unsure, feel free to contact us before purchasing.
10. Can I cancel or change my order?
Orders can be modified or canceled before shipping. Once shipped, changes or cancellations are no longer possible.
11. Do you offer warranties on your products?
Some products include manufacturer warranties. Details, if applicable, are mentioned on the product page.
12. How can I contact customer support?
You can reach us at:
📧 Email: ahmedali019912@gmail.com
🕘 Support Hours: Monday – Saturday, 9 AM – 6 PM (EST)
13. Do you restock sold-out items?
Yes, popular items are restocked regularly. You can sign up for restock notifications on product pages.
14. Is shopping on ER Wireless secure?
Absolutely. Our website uses secure encryption and trusted payment gateways to protect your information.